Record fine for firm that carried out nuisance automated calls

Glasgow-based Home Energy & Lifestyle Management Ltd has been handed a record fine for nuisance calls after making more than six million automated calls for a marketing campaign promoting solar panels.

The Information Commissioner has fined the company £200,000 after complainants described themselves as being powerless to stop the calls or finding that calls were clogging up answer machines. The Information Commissioner, Christopher Graham, said “The bottom line is companies trying to sell a product have got to stick to the rules. Nuisance phone calls are a modern pest.” “People expect the Information Commissioner and other agencies to close this down and we’re now closing down on these phone pests.” The Information Commissioner’s Office (ICO) said that organisations are required to have people’s permission, in order to make automated calls, but the company that has been fined admitted it did not know what the rules were surrounding this and blamed another firm it hired to make calls and said it would appeal against the ruling. Steve Eckersley, head of enforcement at the ICO, said “This company’s ignorance of the law is beyond belief. It did not even bother to find out what the rules were and its badly thought out marketing campaign made people’s lives a misery.” The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article. Setfords Solicitors are a national full service law firm, with dispute resolution solicitors in Guildford and across the country.