To all our valued customers,
Our primary concern is the wellbeing of our loved ones, and that of our staff and customers, and we sincerely hope you are safe and well.
For several weeks we have been preparing our business to ensure we can continue to provide legal services during the Covid-19 outbreak.
Our business model is already built around smart working, with our technology designed to support over 200 lawyers who already work from home, reducing the need for social contact.
The information here outlines how we will continue to operate and what adjustments we are making to ensure the safety of our clients and staff.

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Legal ombudsman reveals that legal advice on divorce prompts most legal complaints

The chief legal ombudsman has urged people to check fine print and agree costs up front when employing a lawyer after revealing that divorce cases have caused the most complaints about lawyers in the last year. 18% of complaints to the legal ombudsman in the last year were about marital break-ups. Individuals are now being urged to shop around for legal advice before instructing. Adam Sampson said: “Talk to a number of lawyers. Ask them to explain – in words that you understand – exactly what they are going to do for you, and how much that is going to cost you, and whether or not you can be guaranteed to get the outcome that you want.” He also added: “So don’t rush into it, don’t expect all lawyers to be the same; there are some very, very good lawyers out there, but unfortunately there are some bad ones as well.”As well as divorce issues, 14% of cases were about house buying and 12% of cases were about will writing. The ombudsman service has been running since 2010 and helps resolve disputes between individuals and their legal representatives. Since the launch, it has received about 185,000 enquiries.The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.Setfords Solicitors are a national full service law firm, with property solicitors in Norwich and across the country.