Back in April 2010 much of Northern Europe’s airspace was closed following the ash cloud produced from an Icelandic volcano, leaving many individuals stranded all over the region.The European Court of Justice has now ruled that Ryan Air should have fully compensated its passengers as it said it was their duty to look after them and provide a service to individuals
, despite Ryan Air’s argument that the ash cloud was an extraordinary occurrence and normal rules should not apply.The case focused on one passenger in particular who spent over £950 on accommodation and food during the time she was unable to fly.This ruling will now be binding across the EU and it states that such events “constitute ‘extraordinary circumstances’ which do not release air carriers from their obligation to provide care”.
This reinforces the statement already in the EU regulations around passenger rights which says that there is no limitation around the obligation for providers to look after and care for their passengers when flights are cancelled.The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article. Setfords Solicitors are a national full service law firm, with dispute resolution solicitors in Guildford and across the country.