Setfords celebrates reaching 15,000 Trustpilot reviews

Setfords reaches 15,000 Trustpilot reviews at 4.9 stars – the highest rating of any law firm over 15,000 reviews

Setfords, the UK’s largest platform law firm, has passed 15,000 verified client reviews on Trustpilot while maintaining an average rating of 4.9 out of 5 stars – matching the highest rating of any law firm with more than 15,000 reviews. The firm reached the milestone just two years after passing 10,000 reviews.

It follows a period of sustained momentum for the firm, which was named the fastest-growing law firm in The Lawyer’s Top 100 in 2025 and is the only law firm to feature in the Financial Times’ Europe’s Long-Term Growth Champions.

Setfords was founded in 2006 on a simple premise: give lawyers a better way of working and clients will get a better legal service. The firm’s 650-plus lawyers are self-employed consultants, supported by a proprietary technology platform and a Guildford-based operations team of nearly 200 people.

The platform manages onboarding, matter management, compliance, billing and business development – with a centralised lead-generation engine delivering over £20m of annual work to its lawyers.

Guy Setford, co-CEO, said: “The reason our client satisfaction has held at this level is straightforward: our lawyers aren’t burning out, they aren’t chasing billing targets, and they aren’t juggling office politics. When a lawyer is genuinely in control of their own practice and properly supported, the service they deliver reflects that. Fifteen thousand reviews at 4.9 stars is what happens when you get the model right.”

The firm has been named a Sunday Times Best Place to Work for three consecutive years and recognised as the top-recruiting UK law firm for two years running in the Codex Edge Platform Firms Report. It was named New Law Business of the Year at The Lawyer Awards 2025 and reported FY25 revenue of £67m.

Chris Setford, co-CEO, said: “We set out to prove that the platform model could deliver legal services at a higher standard than the best traditional firms, and at far greater scale. This milestone is independent, verified evidence that it can: 15,000 clients, handled by hundreds of lawyers across the country, all supported by the same platform, all producing the same excellent result.”

Coverage of this milestone has also been featured on local website, Surrey World. Click here to view the coverage.