To all our valued customers,
Our primary concern is the wellbeing of our loved ones, and that of our staff and customers, and we sincerely hope you are safe and well.
For several weeks we have been preparing our business to ensure we can continue to provide legal services during the Covid-19 outbreak.
Our business model is already built around smart working, with our technology designed to support over 200 lawyers who already work from home, reducing the need for social contact.
The information here outlines how we will continue to operate and what adjustments we are making to ensure the safety of our clients and staff.
The government is advising people to follow strict social distancing measures. However, we do not expect this to cause significant disruption to the service we provide because:
- Our lawyers work remotely from home.
- The bulk of documentation can be sent by email.
- We have access to an electronic signature service, further reducing the need to post documents.
- We have conference and video calling facilities which allow us to hold online meetings and discussions.
We are confident that our approach will allow us to continue delivering an important legal service to our customers.
Our support staff
In addition to our lawyers working from home, the vast majority of our office-based staff are now working remotely, having been provided with all the necessary equipment to carry out their work. We have implemented a wellbeing programme to ensure our teams feel supported in their new working environment and ensure they can continue to deliver the same high level of service to our clients. This includes regular WhatsApp chats and video calls between our management teams, staff and lawyers.
We are here to help and assist you.
Guy and Chris Setford